passenger rights 結果共5筆

Taipei-based WinnER International Travel Co. has ceased services for a Taiwanese tourist group visiting Phu Quoc Island in Vietnam during the Lunar New Year. The company has retained the group’s deposit and continued to charge fees, citing a violation of contract rules by Mega International Travel Service, which had not made the agreed payment. WinnER International signed a contract with Mega International on September 12, 2023, and received a deposit of NT＄700,000 on January 18, 2024. The dispute arose when the two sides could not agree on the service price, leading to WinnER International sending a notice to stop providing service on January 31, which went unanswered. As a result, WinnER International asked each passenger to pay an additional US＄720 to continue the journey. The Kien Giang Provincial Tourism Administration has deemed WinnER International’s actions a violation of regulations and will penalize the company for not adhering to travel contract regulations.

The Ministry of Transportation and Communications (MOTC) has abruptly halted the solicitation of tours to China, reversing its previous policy. Originally scheduled to open on March 1, tours from Taiwan to China were limited to a daily reference cap of 2,000 people, with the possibility of adjustments based on the travel industry’s ability to attract customers. The decision to halt the tours immediately was made in response to China’s failure to organize tours to Taiwan and its unilateral change of the M503 flight route without goodwill, which poses a threat to flight safety. The Tourism Administration, a part of the MOTC, believes that given the current circumstances, it is not in the best interest of Taiwanese nationals to travel to China. They continue to appeal to China to demonstrate goodwill and promote cross-strait tourism exchange. Tours that have already been solicited and are due to depart between March 1 and May 31, 2024, will proceed as planned to protect passenger rights, but tours after June 1 are not permitted to depart. Travel companies are urged to refrain from soliciting customers to avoid potential disputes.

EVA Air’s shares rose over 5% in early trading after reaching an agreement with the Taoyuan Union of Pilots (TUP), ensuring no strikes during Lunar New Year. Lion Travel, Phoenix Tours, Richmond Tours, Life Tour, and China Airlines also saw a 2% increase in share prices. The labor agreement includes a monthly salary increase of NT$13,500, increased allowances, no direct hiring of foreign pilots, and no disputes on these points until May 31, 2026. The agreement is seen as a compromise to protect passenger rights. EVA Air did not comment on the impact on future profitability.

Taiwan’s Taoyuan Airport has been ranked 73rd in the latest global airport rankings by air passenger rights organization AirHelp. The annual analysis evaluates over 4,000 airports worldwide based on on-time performance, customer service, dining, and shopping options. Oman’s Muscat International Airport claimed the title of the world’s best airport for 2023, with Brazil and Japan having the most representation in the top ten. Indonesia had three airports in the bottom ten, with Syamsudin Noor International Airport being ranked as the least favorable. These rankings reflect the ongoing efforts by global airports to meet and exceed passenger expectations.

Taiwan Railways Administration (TRA) is set to undergo corporatization on January 1, 2024, with the aim of improving punctuality and reducing delays. The agency believes that this transformation, along with the introduction of new trains next year, will enhance its competitiveness in the transport market. The Taiwan High Speed Rail (THSR) has experienced increased passenger numbers recently, leading to capacity shortages and overcrowding in non-reserved seating. Concerns have been raised about the decline in THSR service quality, with some referring to it as ＂high-speed rail becoming like local trains.＂ Under the new Taiwan Railways Corporation, TRA plans to offer services on the eastern main line and support the western short-to-medium-haul network, creating a cooperative yet competitive relationship with THSR. TRA aims to enhance the passenger experience by updating ticket gates and passenger information systems across all railway stations in Taiwan over the next three years. To address the capacity issue, TRA plans to provide shuttle services at Changhua Station and improve inter-rail transfer services. The establishment of the TRA corporation aims to clarify its market positioning, including strengthening intercity transport service between the eastern and western main lines and improving regional commuting transport on the western line. The Ministry of Transportation and Communications (MOTC) has established a debt repayment fund to address TRA’s short-term debt of around NT$170 billion, with the goal of making TRA debt-free by 2025 and profitable by 2028. Post-corporatization, TRA plans to increase revenue and optimize asset management through flexible approaches such as joint development initiatives and land rights establishment.